The type of personal information we collect on or through our platforms, why we collect and how we use the personal information are explained in the following:
3.1 To respond to any queries or expression of interest made by you:
We would use your personal data to help us respond to your queries or expression of interest and to ensure we help you find the right service/solution that suits your needs. We may receive your personal data through one of the following channels:
When you send us an enquiry, via our website/social media page/call/WhatsApp or other messenger, regarding one of our services/solutions; When you participate in one of our events or visit our stands during conferences, etc., to enquire about our services/solutions; When you may have expressed interest about our services/solutions through our third-party representatives; When you visit our offices or contact our staff/employees regarding any of our services/solutions.
We collect the following personal information: name, email address, position, title, employer name, phone number, nationality and details of your enquiry pursuant to our legitimate business interests. In certain cases, your enquiry may relate to a specific service request, for example: raising an enquiry regarding a specific service/solution. For such requests, we need to use your personal information to help us respond to your request and to fulfill our contractual obligations under the requested service/solution. Additionally, when you call us, we may maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.
3.2 To enter into or to conclude agreements/contracts
Once you have decided to move forward and avail our services/solutions, we collect personal data such as name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID, contact to conclude the contractual arrangements to finalize the provision of services/solutions and to facilitate payment arrangements. Additionally, to provide services/solutions, we are required to carry out security clearance/kyc/due diligence procedures of our customer in compliance to local laws and pursuant to our legitimate business interest to combat any fraudulent or prohibited transactions.
3.3 To request your feedback, and to respond to complaints:
Your satisfaction is our utmost priority and we proactively take necessary steps to ensure you are well satisfied with our services/solutions. To help us respond to your feedback or complaints, we collect the following personal information: name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID, contact, transaction details (such as service/solution you received) and your feedback/complaints. We collect and use your personal information in pursuit of our legitimate business interests to address your concerns and to take necessary steps towards continual improvement.
3.4 To personalize and provide you with information about Solon’s services/solutions:
We may combine the information we receive and collect about you to better understand your interests and preferences so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by notifying you of any events conducted by Solon, or sending you personalized offers, discounts or promotions by email (where you have agreed to receive our emails), or advertising content that is relevant to your interests. It is in our legitimate business interests to send you information about Solon’s services/solutions.
3.5 To facilitate email campaigns carried out by our sales and marketing team:
As part of our email campaigns, we may track whenever you receive, open, click a link, or download any attachments from an e-mail you receive from Solon. We may carry out automated profiling of such information to evaluate your interest in our services/solutions offerings. This processing will enable us to identify and target potential customers or business partners, tailor our marketing and provide you with relevant and timely content based on your interests, in pursuit of our legitimate business interests.
3.6 To facilitate Advertisements:
Solon may use the personal information you provide us for commercial purposes to help us tailor advertisements for you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels including social media platforms. Our third-party partners may use cookies and non cookie-based technologies to help us show you advertising based upon your browsing activities and interests.
3.7 To establish a working relationship with our Clients and Business Partners:
We collect/receive personal information about you through one of the following channels:
When you send us an enquiry for services/solutions or if you were previously engaged under a relevant agreement with us; When you participate in any of our events (including webinars) organized or hosted by Solon; When our employees or representatives visit events organized by external organizations (including the company you represent); We may collect data from our employees or representatives who share a professional/personal relationship with you; or We may collect from publicly available information that you have shared on professional networking platforms (e.g.: LinkedIn).
We collect the following personal information: name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID. We use this information for the purposes listed below, in pursuit of our legitimate business interests to share information relating to Solon services/solutions; to invite you to future events that may be of interest to you and/ or the company you represent; and to establish a working relationship with the company you represent.
3.8 To enter into, renew or fulfill contracts with you and Business Partners:
We collect and use personal information such as name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID to facilitate the performance of the contract between Solon and the Company you represent. We may also collect personal information (such as Name, contact details, passport/ government ID, etc.,) of the employees of your Company that would be coming to our premises to facilitate security pass clearance pursuant to our legitimate business interest and to fulfill our contractual obligations.
3.9 To enter into a Commercial or Investment relationship:
We collect and use personal information when you enter into a commercial or investment relationship (as a shareholder or buyer of some of our services/solutions) with Solon or any of its subsidiaries. It is in accordance with Contractual obligations to collect the following Data either directly from you, or from the company for which you work or represent: name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID Name, postal address, email address, date and place of birth, percentage of capital and voting rights held, other data but strictly linked to the investment.
3.10 To comply with legal requirements and exercise or defend legal claims:
We may need to process and retain your personal information to comply with legal requirements to which we are subject (for example in relation to certain licensing). It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with the relevant legal and regulatory obligations.
3.11 To process your payments and protect against fraudulent transactions:
We may need to process your personal information to keep your payments safe and secure and protect against fraudulent transactions. It is in our legitimate interests to process personal information to keep your payments secure and to prevent fraud. We may also require your personal information to send payment reminders and legal intimations in case of overdue payments. Processing personal information in this way may also be necessary to ensure compliance with the relevant legal and regulatory obligations.
3.12 To comply with any opt-out or do not disturb requests we receive from you:
We understand that you may prefer for us not to contact you with any offers, promotions or details of our solutions and services. In the event you opt-out, we may be required to maintain information such as name, email ID/contact number and the subscription(s) that you have opted out of to ensure compliance with your requests. Also, in the future, if you wish to hear from us, you may at any time, contact us to opt-in and we would be happy to keep you posted about our latest offers, promotions and/or details of our products and services.
3.13 To comply with health and safety obligations:
We may be required to process your medical information or any other health related information in the event of an accident or injury at our premises. It is our legitimate interest for the management of accidents and injuries occurring in our premises. This information would also be required for the improvement of the accident prevention system (including fire protection and prevention against foreseeable natural and technological risks). It could also possibly be required for legal purposes or to prepare for and defend against legal claims.
3.14 Other information we collect
There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information pursuant to our legitimate business interests when you visit our website or utilize our services/solutions:
Your equipment, browsing actions and patterns, collected automatically as you navigate through our websites.
Usage details, time of requests, browser types, operating system, IP addresses and information collected through cookies, web beacons and other tracking technologies.
Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on the website.
The information we may collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our website according to your individual interests.
Speed up your searches and recognize you when you return to our Website.
The technologies we may use for this automatic data collection might include:
Cookies: A cookie is a small piece of data, which includes an identifier made of letters and numbers that is sent by a web browser and stored on your computer. Cookies are used as a reliable mechanism to remember information about you, so your interaction with our website is seamlessly simple. Cookies typically do not contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from some cookies.
Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons: Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Solon, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We might use these cookies for the following purposes:
To identify you when you visit our platforms and to help you navigate through our platforms;
To help determine if you are logged into our platforms:
To store information about your preferences and to personalize our platforms for you;
To secure and protect your user account and our platforms; and
3.15 Information we receive from others
We work closely with third parties and might receive information about you from them as well. We ask these individuals to confirm that you are happy to hear from us.